:root{--green: #c98a8e;--green-dark: #a86b6f;--bg: #faf6f6;--panel: #ffffff;--border: #ecdfdf;--in: #ffffff;--out: #fae0e3;--muted: #8b7373;--red: #e11d2a;--red-dark: #b3121d}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif;background:var(--bg);color:#111b21}button{cursor:pointer;font-family:inherit}.muted{color:var(--muted)}.small{font-size:12px}.login-wrap{min-height:100vh;display:grid;place-items:center;background:var(--green-dark)}.login-card{background:var(--panel);padding:32px;border-radius:12px;width:320px;display:flex;flex-direction:column;gap:12px;box-shadow:0 8px 30px #0003}.login-logo{display:flex;justify-content:center;margin-bottom:4px}.login-card p{margin:0 0 8px;text-align:center}.login-card input,.composer input{padding:11px 12px;border:1px solid var(--border);border-radius:8px;font-size:14px;outline:none}.login-card input:focus{border-color:var(--green)}.login-card button{padding:11px;background:var(--green);color:#fff;border:none;border-radius:8px;font-weight:600}.login-card button:disabled{opacity:.6}.error{color:#c0392b;font-size:13px}.success{color:#0b6e5f;font-size:14px;font-weight:600;margin-top:12px}.wa-connected,.wa-pending,.wa-connect{margin-top:16px}.wa-connected p,.wa-pending p,.wa-connect p{margin:6px 0}.wa-pending{background:#fff8e6;border:1px solid #f0e2b6;border-radius:10px;padding:14px 16px}.wa-connected{background:#e9f7f1;border:1px solid #b7e3d3;border-radius:10px;padding:14px 16px}.wa-btn{background:var(--green, #128c7e);color:#fff;border:none;border-radius:8px;padding:12px 20px;font-size:15px;font-weight:600;cursor:pointer}.wa-btn:hover{filter:brightness(1.05)}.wa-btn:disabled{opacity:.6;cursor:default}.cmt-wrap{max-width:760px}.cmt-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px}.cmt-filters{display:flex;align-items:center;gap:10px}.cmt-filters select{padding:6px 10px;border:1px solid #d6dce0;border-radius:8px}.cmt-list{display:flex;flex-direction:column;gap:12px;margin-top:12px}.cmt-card{border:1px solid #e3e8ea;border-radius:12px;padding:12px 14px;background:#fff}.cmt-card.cmt-done{opacity:.6}.cmt-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.cmt-body{margin:8px 0;white-space:pre-wrap;word-break:break-word}.cmt-badge{font-size:11px;font-weight:700;color:#fff;border-radius:6px;padding:2px 7px}.cmt-badge.cmt-facebook{background:#1877f2}.cmt-badge.cmt-instagram{background:#c13584}.cmt-tag{font-size:11px;border-radius:6px;padding:1px 7px}.cmt-tag-hidden{background:#f0d9d9;color:#a33}.cmt-tag-replied{background:#d9eee6;color:#0b6e5f}.cmt-reply{display:flex;gap:8px;align-items:center;margin-top:8px}.cmt-reply input{flex:1;padding:8px 10px;border:1px solid #d6dce0;border-radius:8px}.cmt-reply button{padding:8px 14px;border:none;border-radius:8px;background:var(--green, #128c7e);color:#fff;font-weight:600;cursor:pointer}.cmt-reply button.link{background:none;color:#128c7e;padding:8px 6px}.cmt-reply button:disabled{opacity:.5;cursor:default}.cmt-actions{display:flex;gap:14px;margin-top:8px}.cmt-actions .link{font-size:13px}.cmt-danger{color:#c0392b}.app{height:100vh;height:100dvh;display:flex;flex-direction:row;overflow:hidden}.topbar{background:var(--green-dark);color:#fff;padding:10px 16px;display:flex;align-items:center;gap:8px}.brand{display:inline-flex;align-items:center;line-height:0}.brand svg{display:block;filter:drop-shadow(0 1px 2px rgba(0,0,0,.3))}.topbar .who{margin-left:auto;opacity:.85}.topbar .link{margin-left:12px}.link{background:none;border:none;color:inherit;text-decoration:underline;opacity:.9}.link.danger{color:#ffb4ab}.nav{display:flex;gap:4px;margin-left:20px}.nav .tab{background:#ffffff1f;color:#fff;border:none;padding:6px 14px;border-radius:16px;font-size:13px;opacity:.8}.nav .tab.active{background:#fff;color:var(--green-dark);opacity:1;font-weight:600}.layout{flex:1;display:flex;min-height:0;padding:0 32px 0 24px;box-sizing:border-box}.assign{display:flex;align-items:center;gap:6px}.assign select,.team select{padding:5px 8px;border:1px solid var(--border);border-radius:6px;font-size:13px;font-family:inherit;background:#fff}.team{flex:1;overflow-y:auto;background:var(--bg)}.team-inner{max-width:720px;margin:0 auto;padding:28px 20px}.team-inner h2{margin:0 0 4px}.team-table{width:100%;border-collapse:collapse;margin:18px 0 28px;background:var(--panel);border-radius:10px;overflow:hidden;box-shadow:0 1px 3px #00000014}.team-table th,.team-table td{text-align:left;padding:11px 14px;border-bottom:1px solid var(--border);font-size:14px}.team-table th{background:#fafafa;font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}.team-table tr:last-child td{border-bottom:none}.team-table .badge{margin-left:6px}.team-add{background:var(--panel);border-radius:10px;padding:20px;box-shadow:0 1px 3px #00000014;display:flex;flex-direction:column;gap:12px}.team-add h3{margin:0;font-size:15px}.team-add .row{display:flex;gap:12px}.team-add .row>*{flex:1}.team-add input,.team-add select,.team-add textarea{padding:10px 12px;border:1px solid var(--border);border-radius:8px;font-size:14px;font-family:inherit;outline:none;resize:vertical}.team-add input:focus,.team-add textarea:focus{border-color:var(--green)}.qr-list{display:flex;flex-direction:column;gap:8px;margin:16px 0 24px}.qr-item{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:12px 14px}.qr-item-main{min-width:0;flex:1}.qr-item-main strong{display:block;margin-bottom:2px}.qr-body{font-size:13px;color:var(--muted);white-space:pre-wrap;word-break:break-word}.qr-thumb{width:48px;height:48px;object-fit:cover;border-radius:6px;flex:0 0 auto}.qr-thumbs{display:flex;flex-wrap:wrap;gap:4px;flex:0 0 auto;max-width:108px}.qr-upload-previews{display:flex;flex-wrap:wrap;gap:8px}.qr-upload-thumb{position:relative}.qr-upload-thumb img{width:64px;height:64px;object-fit:cover;border-radius:8px;border:1px solid var(--border);display:block}.qr-upload-thumb button{position:absolute;top:-7px;right:-7px;width:20px;height:20px;border-radius:50%;border:none;background:#c0392b;color:#fff;font-size:13px;line-height:1;display:flex;align-items:center;justify-content:center}.qr-file{align-self:flex-start;display:inline-flex;align-items:center;gap:6px;padding:9px 14px;border:1px dashed var(--border);border-radius:8px;cursor:pointer;font-size:13px;color:var(--muted);background:#fff}.qr-file:hover{border-color:var(--green);color:var(--green-dark)}.replies-popover{position:absolute;left:12px;right:12px;bottom:70px;max-height:50%;overflow-y:auto;background:var(--panel);border:1px solid var(--border);border-radius:10px;box-shadow:0 8px 24px #0000002e;padding:6px;z-index:40}.reply-item{display:flex;flex-direction:column;gap:2px;width:100%;text-align:left;background:none;border:none;border-radius:8px;padding:8px 10px;cursor:pointer}.reply-item:hover{background:#f0f2f5}.reply-item:disabled{opacity:.6;cursor:default}.reply-item strong{font-size:13px}.reply-title-row{display:flex;align-items:center;gap:6px}.reply-thumb{width:26px;height:26px;object-fit:cover;border-radius:4px;flex:0 0 auto}.reply-preview{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}.team-add button{align-self:flex-start;padding:10px 22px;background:var(--green);color:#fff;border:none;border-radius:8px;font-weight:600}.team-add button:disabled{opacity:.5}.sidebar{width:380px;border-right:1px solid var(--border);background:var(--panel);display:flex;flex-direction:column;min-height:0}.filter-bar{flex:0 0 auto;padding:8px 10px;border-bottom:1px solid var(--border);background:#fafafa;display:flex;flex-direction:column;gap:6px}.filter-bar select,.filter-bar .search-input{width:100%;padding:7px 8px;border:1px solid var(--border);border-radius:6px;font-family:inherit;font-size:13px;background:#fff;outline:none}.filter-bar .search-input:focus,.filter-bar select:focus{border-color:var(--green)}.search-row{display:flex;align-items:center;gap:8px}.search-row .search-input{flex:1 1 auto;min-width:0}.new-chat-btn{flex:0 0 auto;width:34px;height:34px;border:none;border-radius:8px;background:var(--green);color:#fff;font-size:22px;line-height:1;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .12s}.new-chat-btn:hover{background:var(--green-dark)}.filter-row{display:flex;gap:6px}.filter-row select{flex:1;min-width:0;width:auto}.quick-tabs{display:flex;gap:6px;overflow-x:auto;scrollbar-width:none}.quick-tabs::-webkit-scrollbar{display:none}.quick-tab{flex:0 0 auto;padding:5px 13px;border:1px solid var(--border);border-radius:999px;background:#fff;font-size:12.5px;font-weight:600;color:var(--muted);line-height:1.4;white-space:nowrap}.quick-tab:hover{background:#faf0f0}.quick-tab.on{background:var(--green);color:#fff;border-color:var(--green)}.quick-tab.important{color:var(--red);border-color:#f2c4c8}.quick-tab.important:hover{background:#fdeced}.quick-tab.important.on{background:var(--red);color:#fff;border-color:var(--red)}.convo-top-right{display:flex;align-items:center;gap:6px;flex:0 0 auto}.fav-star{font-size:15px;line-height:1;color:#c9b3b3;opacity:.45;transition:opacity .12s,color .12s;cursor:pointer;-webkit-user-select:none;user-select:none}.convo:hover .fav-star{opacity:.85}.fav-star:hover{opacity:1}.fav-star.on{opacity:1;color:var(--red)}.convo-list{flex:1;overflow-y:auto;min-height:0}.convo{width:100%;text-align:left;border:none;border-bottom:1px solid var(--border);background:var(--panel);padding:12px 14px;display:flex;flex-direction:column;gap:3px}.convo:hover{background:#f5f6f6}.convo.active{background:#e9fdf4}.convo-top{display:flex;justify-content:space-between}.convo-top .name{font-weight:600}.convo-top .time{font-size:11px;color:var(--muted)}.convo-bottom{display:flex;align-items:center;justify-content:space-between;gap:8px}.convo .preview{font-size:13px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block;flex:1;min-width:0}.unread-badge{flex:0 0 auto;background:#25d366;color:#fff;font-size:11px;font-weight:700;min-width:19px;height:19px;border-radius:10px;padding:0 6px;display:inline-flex;align-items:center;justify-content:center;line-height:1}.convo.unread .convo-top .name{font-weight:800}.convo.unread .preview{color:#111b21;font-weight:600}.convo.unread .convo-top .time{color:var(--green);font-weight:700}.convo-meta{display:flex;gap:6px;margin-top:2px}.badge{font-size:10px;background:#e7f3ff;color:#1d6fb8;padding:1px 6px;border-radius:10px}.badge.warn{background:#fff3cd;color:#8a6d3b}.badge.tag{background:#e8f5e9;color:#2e7d32}.badge.status{background:#ede7f6;color:#5e35b1}.badge.channel.messenger{background:#e3f2fd;color:#1565c0}.badge.channel.instagram{background:#fce4ec;color:#ad1457}.contact-panel{background:#fdf6f6;border-left:1px solid var(--border);padding:14px 16px 16px;display:flex;flex-direction:column;gap:10px;position:absolute;top:0;right:0;bottom:0;width:360px;max-width:90vw;overflow-y:auto;z-index:5;box-shadow:-6px 0 18px #0000000f}.contact-panel label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted)}.contact-panel input,.contact-panel textarea,.contact-panel select{padding:8px 10px;border:1px solid var(--border);border-radius:6px;font-size:14px;font-family:inherit;color:#111b21;outline:none;resize:vertical;background:#fff}.contact-panel input:focus,.contact-panel textarea:focus,.contact-panel select:focus{border-color:var(--green)}.contact-panel button{align-self:flex-start;padding:8px 18px;background:var(--green);color:#fff;border:none;border-radius:8px;font-weight:600}.contact-panel button:disabled{opacity:.5}.tag-row{display:flex;gap:4px;margin-top:4px;flex-wrap:wrap}.tag-picker{display:flex;flex-wrap:wrap;gap:6px;margin:2px 0 6px}.tag-chip{font-size:12px;padding:4px 10px;border-radius:14px;cursor:pointer;border:1px solid var(--border);background:#fff;color:#444}.tag-chip:hover{border-color:var(--green)}.tag-chip.on{background:#e8f5e9;border-color:#2e7d32;color:#2e7d32;font-weight:600}.tag-manage-list{display:flex;flex-wrap:wrap;gap:8px;margin:16px 0 24px}.tag-manage-item{display:inline-flex;align-items:center;gap:6px;background:#e8f5e9;color:#2e7d32;border-radius:14px;padding:5px 8px 5px 12px;font-size:13px;font-weight:600}.tag-x{border:none;background:#2e7d3226;color:#2e7d32;width:18px;height:18px;border-radius:50%;font-size:13px;line-height:1;display:flex;align-items:center;justify-content:center;cursor:pointer}.tag-x:hover{background:#c0392b;color:#fff}.head-meta{display:flex;align-items:center;gap:6px;margin-top:5px;flex-wrap:wrap}.status-select{font-size:11px;padding:2px 8px;border:1px solid #d1c4e9;border-radius:11px;background:#ede7f6;color:#5e35b1;font-family:inherit;font-weight:600;cursor:pointer;outline:none}.status-select:hover{border-color:#b39ddb}.status-select:focus{border-color:#7e57c2}.thread{flex:1;display:flex;flex-direction:column;min-width:0;background:#efeae2;position:relative}.thread-head{background:var(--panel);padding:10px 16px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center}.thread-head-right{display:flex;align-items:center;gap:12px}.back-btn{display:none;background:none;border:none;font-size:26px;line-height:1;color:var(--green-dark);padding:0 6px 0 0;align-items:center}.messages{flex:1;overflow-y:auto;padding:18px 8%;display:flex;flex-direction:column;gap:6px}.msg{display:flex}.msg.inbound{justify-content:flex-start}.msg.outbound{justify-content:flex-end}.bubble{max-width:70%;padding:7px 10px 5px;border-radius:8px;background:var(--in);box-shadow:0 1px .5px #0000001f;font-size:14px;white-space:pre-wrap;word-break:break-word}.msg.outbound .bubble{background:var(--out)}.msg-meta{font-size:10px;color:var(--muted);margin-top:2px;text-align:right}.msg-img{max-width:260px;max-height:320px;border-radius:6px;display:block;cursor:pointer}.msg-text{margin-top:4px}.msg-link{color:#027eb5;text-decoration:underline;overflow-wrap:anywhere}.msg-file{color:#1d6fb8;text-decoration:none;font-size:14px}.msg-pdf{display:block;text-decoration:none;color:inherit;max-width:260px;background:var(--panel);border:1px solid var(--border);border-radius:10px;overflow:hidden}.msg-pdf-thumb{position:relative;width:100%;max-width:260px;height:160px;overflow:hidden;background:#f7f3f3}.msg-pdf-canvas{width:100%;display:block}.msg-pdf-thumb-ph{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;color:var(--muted)}.msg-pdf-thumb-ph-txt{font-size:11px}.msg-pdf-badge{font-weight:700;font-size:11px;color:#fff;background:#d23f3f;border-radius:4px;padding:3px 6px;flex:0 0 auto;line-height:1.2}.msg-pdf-foot{display:flex;align-items:center;gap:8px;padding:8px 10px;border-top:1px solid var(--border)}.msg-pdf-foot-info{min-width:0;display:flex;flex-direction:column}.msg-pdf-name{font-size:13px;color:#111b21;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.msg-pdf-meta{font-size:11px;color:var(--muted)}@media (max-width:720px){.msg-pdf{max-width:75vw}.msg-pdf-thumb{max-width:75vw;height:150px}}.composer{display:flex;gap:8px;padding:12px;background:var(--panel);border-top:1px solid var(--border);align-items:flex-end}.composer input[type=text],.composer>input:not([type]){flex:1}.composer>input{flex:1}.composer-text{flex:1;min-width:0;box-sizing:border-box;padding:11px 12px;border:1px solid var(--border);border-radius:8px;font-size:14px;outline:none;resize:none;line-height:1.4;font-family:inherit;max-height:140px;overflow-y:auto;background:#fff;display:block}.attach-btn{display:inline-flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:8px;cursor:pointer;font-size:18px;background:#f0f2f5;flex:0 0 auto}.attach-btn:hover{background:#e4e6eb}.catalog-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background:#00000059;display:flex;align-items:flex-end;justify-content:flex-start;z-index:50}.catalog{background:var(--panel);width:560px;max-width:92%;height:78%;margin:0 0 76px 12px;border-radius:12px;box-shadow:0 8px 30px #00000040;display:flex;flex-direction:column;overflow:hidden;position:relative}.catalog-head{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;border-bottom:1px solid var(--border)}.catalog-head .link{color:var(--green-dark)}.catalog-head-right{display:flex;align-items:center;gap:12px}.catalog-controls{display:flex;gap:8px;padding:10px 14px;border-bottom:1px solid var(--border)}.catalog-controls select{flex:1;min-width:0;padding:8px;border:1px solid var(--border);border-radius:6px;font-family:inherit}.catalog-search{display:flex;gap:6px;flex:1}.catalog-search input{flex:1;min-width:0;padding:8px;border:1px solid var(--border);border-radius:6px;font-family:inherit}.catalog-search button{padding:0 14px;background:var(--green);color:#fff;border:none;border-radius:6px}.catalog-grid{flex:1;overflow-y:auto;padding:12px;display:grid;grid-template-columns:repeat(3,1fr);gap:10px;align-content:start}.product{border:1px solid var(--border);border-radius:8px;background:#fff;padding:6px;cursor:pointer;text-align:center;display:flex;flex-direction:column;gap:4px}.product:hover{border-color:var(--green);box-shadow:0 2px 8px #0000001a}.product:disabled{opacity:.5;cursor:default}.product img{width:100%;aspect-ratio:1;object-fit:cover;border-radius:6px}.product .noimg{width:100%;aspect-ratio:1;display:grid;place-items:center;background:#f0f2f5;border-radius:6px;color:var(--muted)}.product .pname{font-size:11px;line-height:1.3;max-height:28px;overflow:hidden}.catalog-sending{position:absolute;top:0;right:0;bottom:0;left:0;background:#ffffffb3;display:grid;place-items:center;font-weight:600;color:var(--green-dark)}.composer button{padding:0 20px;background:var(--green);color:#fff;border:none;border-radius:8px;font-weight:600}.composer button:disabled{opacity:.5}.empty{padding:24px;color:var(--muted);text-align:center}.empty.big{margin:auto;font-size:15px}.topbar .sound-toggle{margin-left:auto;font-size:16px;text-decoration:none;opacity:.95}.composer{flex:0 0 auto}.composer>input{min-width:0}.thread{min-height:0}.send-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px}.send-icon{display:none}.msg{gap:4px;align-items:center}.bubble{position:relative}.reaction-badge{position:absolute;bottom:-11px;right:6px;background:var(--panel);border:1px solid var(--border);border-radius:11px;font-size:12px;line-height:1;padding:2px 5px;box-shadow:0 1px 2px #0000002e}.msg.inbound .reaction-badge{right:auto;left:6px}.react-bar{display:flex;gap:2px;align-self:center;opacity:0;transition:opacity .12s;order:1}.msg.outbound .react-bar{order:-1}.msg:hover .react-bar{opacity:1}.react-btn{background:none;border:none;font-size:15px;line-height:1;padding:3px 5px;border-radius:12px;opacity:.55}.react-btn:hover{background:#0000000f;opacity:1}.react-btn.on{opacity:1;background:#0000001a}.qr-item-actions{display:flex;gap:8px;flex:0 0 auto}.qr-edit{display:flex;flex-direction:column;gap:8px;flex:1}.qr-edit input,.qr-edit textarea{padding:8px 10px;border:1px solid var(--border);border-radius:6px;font-size:14px;font-family:inherit;outline:none;resize:vertical}.qr-edit input:focus,.qr-edit textarea:focus{border-color:var(--green)}.qr-edit-actions{display:flex;gap:12px}@media (max-width: 768px){.login-wrap{padding:16px}.login-card{width:100%;max-width:360px}.topbar{padding:8px 10px;gap:6px}.nav{margin-left:8px;gap:3px}.nav .tab{padding:6px 10px;font-size:12px}.topbar .who{display:none}.topbar .link{margin-left:8px}.layout{padding:0}.sidebar{width:100%;border-right:none}.layout .thread,.layout.show-thread .sidebar{display:none}.layout.show-thread .thread{display:flex}.convo .preview{max-width:none}.back-btn{display:inline-flex}.thread-head{flex-wrap:wrap;gap:8px 6px}.thread-head-info{flex:1;min-width:0}.thread-head-info>strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:14px}.thread-head-right{width:auto;flex-shrink:0;justify-content:flex-end;flex-wrap:wrap;gap:4px 8px}.messages{padding:12px 10px}.bubble{max-width:85%}.msg-img{max-width:75vw}.composer{padding:8px;gap:6px}.attach-btn{width:38px;height:38px}.composer button{padding:0 16px}.catalog{width:100%;max-width:100%;height:100%;margin:0;border-radius:0}.catalog-controls{flex-wrap:wrap}.catalog-grid{grid-template-columns:repeat(2,1fr)}.team{overflow-x:hidden}.team-inner{padding:18px 12px;overflow-x:auto}.team-add .row{flex-direction:column}.team-table th,.team-table td{padding:9px 10px;font-size:13px}.send-label{display:inline}.send-icon{display:block}.send-btn{flex:1;min-width:104px;height:44px;padding:0 16px;border-radius:8px}.composer{flex-wrap:wrap}.composer-text{flex:1 1 100%;order:-1;max-height:120px}.react-bar{opacity:1}.react-btn{font-size:17px;padding:4px 6px}}.fwd-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:center;justify-content:center;z-index:50}.fwd-modal{background:var(--panel);border-radius:12px;width:420px;max-width:90vw;max-height:80vh;display:flex;flex-direction:column;box-shadow:0 12px 40px #00000040;overflow:hidden}.fwd-head{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid var(--border)}.fwd-head strong{font-size:16px}.fwd-close{background:transparent;border:none;font-size:22px;line-height:1;cursor:pointer;color:var(--muted);padding:0 4px}.fwd-close:hover{color:#000}.fwd-preview{padding:10px 16px;background:#f4f4f4;color:#555;font-size:13px;border-bottom:1px solid var(--border);max-height:60px;overflow:hidden;text-overflow:ellipsis}.fwd-search{margin:10px 16px;padding:8px 10px;border:1px solid var(--border);border-radius:6px;font-family:inherit;font-size:14px;outline:none}.fwd-search:focus{border-color:var(--green)}.fwd-list{flex:1;overflow-y:auto;padding:0 8px 8px}.fwd-row{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:6px;cursor:pointer;font-size:14px;-webkit-user-select:none;user-select:none}.fwd-row:hover{background:#f4f4f4}.fwd-row.on{background:#f7e6e8}.fwd-row input[type=checkbox]{margin:0;cursor:pointer}.fwd-row-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.fwd-row-tick{color:var(--green);font-weight:700}.fwd-row-fail{color:#d32f2f;font-weight:700}.attach-btn-hl{background:var(--out);box-shadow:0 0 0 2px var(--green) inset}.tpl-info{padding:18px 16px;color:var(--muted);font-size:14px}.tpl-item{display:block;width:100%;text-align:left;border:1px solid var(--border);background:#fff;border-radius:8px;padding:10px 12px;margin:6px 8px;cursor:pointer;font-family:inherit}.tpl-item:hover{background:#faf6f6}.tpl-item-name{font-weight:600;font-size:14px;color:#333;display:flex;justify-content:space-between;align-items:center}.tpl-item-lang{font-weight:400;font-size:11px;color:var(--muted);text-transform:uppercase;background:#f0f2f5;border-radius:4px;padding:1px 6px}.tpl-item-body{font-size:13px;color:var(--muted);margin-top:4px;line-height:1.35}.tpl-fill{padding:12px 16px;overflow-y:auto;display:flex;flex-direction:column;gap:10px}.tpl-back{align-self:flex-start;background:none;border:none;color:var(--green-dark);cursor:pointer;font-family:inherit;font-size:13px;padding:0}.tpl-var{display:flex;flex-direction:column;gap:4px;font-size:13px;color:#555}.tpl-var input{padding:9px 11px;border:1px solid var(--border);border-radius:8px;font-size:14px;outline:none;font-family:inherit}.tpl-preview-label{font-size:12px;color:var(--muted);font-weight:600}.tpl-preview{background:var(--out);border-radius:8px;padding:11px 12px;font-size:14px;line-height:1.4;white-space:pre-wrap}.tpl-send{padding:11px;background:var(--green);color:#fff;border:none;border-radius:8px;font-weight:600;cursor:pointer;font-family:inherit;font-size:14px}.tpl-send:disabled{opacity:.5}.fwd-actions{display:flex;justify-content:flex-end;gap:8px;padding:12px 16px;border-top:1px solid var(--border);background:#fafafa}.fwd-actions button{padding:8px 14px;border-radius:6px;cursor:pointer;font-family:inherit;font-size:14px;border:none}.fwd-actions .btn-secondary{background:#e0e0e0;color:#333}.fwd-actions .btn-secondary:hover{background:#d5d5d5}.fwd-actions .btn-primary{background:var(--green);color:#fff}.fwd-actions .btn-primary:hover:not(:disabled){background:var(--green-dark)}.fwd-actions button:disabled{opacity:.5;cursor:not-allowed}.media-preview{display:flex;align-items:center;gap:12px;padding:10px 14px;background:#f4f4f4;border-top:1px solid var(--border);border-bottom:1px solid var(--border)}.media-preview-thumb{width:56px;height:56px;object-fit:cover;border-radius:6px;background:#ddd;flex:0 0 auto}.media-preview-icon{width:56px;height:56px;border-radius:6px;background:#ddd;display:flex;align-items:center;justify-content:center;font-size:24px;flex:0 0 auto}.media-preview-info{flex:1;min-width:0}.media-preview-name{font-size:14px;font-weight:500;color:#222;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.media-preview-hint{font-size:12px;color:var(--muted);margin-top:2px}.media-preview-x{background:transparent;border:none;cursor:pointer;font-size:22px;line-height:1;color:var(--muted);padding:4px 8px;border-radius:6px}.media-preview-x:hover{background:#e0e0e0;color:#000}.react-bar{position:relative}.react-btn-plus{font-weight:700}.emoji-picker{position:absolute;bottom:calc(100% + 6px);left:0;background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:5px;box-shadow:0 8px 24px #0000002e;display:grid;grid-template-columns:repeat(6,30px);gap:2px;z-index:30;max-height:240px;overflow-y:auto}.emoji-cell{background:transparent;border:none;cursor:pointer;font-size:18px;padding:0;border-radius:4px;line-height:1;text-align:center;width:30px;height:30px;display:flex;align-items:center;justify-content:center}.emoji-cell:hover{background:#f0f0f0}.emoji-cell.on{background:#f5e1e3}.msg.outbound .emoji-picker{left:auto;right:0}@media (max-width: 720px){.emoji-picker{grid-template-columns:repeat(6,28px)}.emoji-cell{font-size:16px;width:28px;height:28px}}.team-chat-header{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;border-bottom:1px solid var(--border);background:#fafafa}.team-chat-header strong{font-size:14px}.team-chat-header .link.small{font-size:13px;padding:4px 8px}.convo-row-top{display:flex;align-items:baseline;justify-content:space-between;gap:8px}.convo-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px}.convo-time{font-size:11px;color:var(--muted);flex:0 0 auto}.convo-snippet{font-size:13px;color:#555;margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.convo-row-meta{display:flex;align-items:center;justify-content:space-between;margin-top:4px}.unread-pill{background:var(--green);color:#fff;font-size:11px;font-weight:700;padding:1px 7px;border-radius:10px;line-height:1.4}.msg-author{font-size:12px;font-weight:600;color:var(--green-dark);margin-bottom:2px}.msg-body{white-space:pre-wrap;word-break:break-word}.empty-state{flex:1;display:flex;align-items:center;justify-content:center;color:var(--muted);padding:24px;text-align:center}.form-label{display:flex;flex-direction:column;gap:4px;font-size:13px;color:#333}.form-label input{padding:8px 10px;border:1px solid var(--border);border-radius:6px;font-family:inherit;font-size:14px;outline:none}.form-label input:focus{border-color:var(--green)}.link.small{font-size:12px;padding:2px 6px}.sidenav{width:64px;background:#f8eded;border-right:1px solid var(--border);display:flex;flex-direction:column;align-items:center;padding:12px 0 14px;flex:0 0 auto}.sidenav-brand{width:44px;height:44px;display:flex;align-items:center;justify-content:center;margin-bottom:10px}.sidenav-items{display:flex;flex-direction:column;align-items:center;gap:4px;width:100%}.sidenav-spacer{flex:1}.nav-icon{width:44px;height:44px;border:none;background:transparent;cursor:pointer;border-radius:10px;display:flex;align-items:center;justify-content:center;position:relative;color:#54656f;margin:0;padding:0;transition:background .12s}.nav-icon:hover{background:#ecdfdf}.nav-icon.active{background:#f5e1e3}.nav-icon-glyph{font-size:22px;line-height:1}.nav-icon-badge{position:absolute;top:3px;right:3px;min-width:17px;height:17px;padding:0 4px;background:var(--green);color:#fff;font-size:10px;font-weight:700;border-radius:9px;display:flex;align-items:center;justify-content:center;line-height:1;box-shadow:0 0 0 2px #f8eded}.nav-icon-tip{position:absolute;left:calc(100% + 8px);top:50%;transform:translateY(-50%);background:#25272a;color:#fff;padding:4px 8px;border-radius:4px;font-size:12px;white-space:nowrap;opacity:0;pointer-events:none;transition:opacity .12s;z-index:100}.nav-icon:hover .nav-icon-tip,.sidenav-avatar:hover .nav-icon-tip{opacity:1}.sidenav-avatar{width:36px;height:36px;border-radius:50%;background:var(--green);color:#fff;font-weight:700;display:flex;align-items:center;justify-content:center;margin:8px 0 4px;position:relative;cursor:default;-webkit-user-select:none;user-select:none}.main-area{flex:1;min-width:0;display:flex;flex-direction:column;background:var(--bg);overflow:hidden}.main-area>.layout{flex:1}@media (max-width: 720px){.app{flex-direction:column}.sidenav{flex-direction:row;width:100%;height:56px;padding:6px 8px;border-right:none;border-top:1px solid var(--border);order:2;overflow-x:auto;gap:6px}.sidenav-brand{display:none}.sidenav-items{flex-direction:row;gap:2px}.sidenav-spacer{display:none}.nav-icon{width:40px;height:40px;flex:0 0 auto}.nav-icon-tip{display:none}.sidenav-avatar{margin:0 4px}.main-area{order:1;flex:1}}.contact-media{margin-top:14px;padding-top:12px;border-top:1px solid var(--border)}.contact-media-head{display:flex;gap:6px;margin-bottom:8px}.tab-mini{background:transparent;border:1px solid var(--border);padding:4px 10px;border-radius:14px;font-size:12px;cursor:pointer;color:#555}.tab-mini.on{background:var(--green);color:#fff;border-color:var(--green)}.contact-media-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:4px}.contact-media-thumb{background:transparent;border:none;padding:0;cursor:zoom-in;aspect-ratio:1 / 1;border-radius:4px;overflow:hidden;position:relative}.contact-media-thumb img{width:100%;height:100%;object-fit:cover;display:block;transition:transform .15s}.contact-media-thumb:hover img{transform:scale(1.04)}.contact-media-vidicon{width:100%;height:100%;display:flex;align-items:center;justify-content:center;background:#333;color:#fff;font-size:22px}.contact-media-docs{display:flex;flex-direction:column;gap:4px}.contact-media-doc{display:flex;align-items:center;gap:8px;padding:8px 10px;border-radius:6px;background:#f4f4f4;color:#222;text-decoration:none;font-size:13px}.contact-media-doc:hover{background:#e9eaeb}.contact-media-doc-icon{font-size:18px}.contact-media-doc-label{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.lightbox{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000d9;display:flex;align-items:center;justify-content:center;z-index:60;cursor:zoom-out}.lightbox img{max-width:92vw;max-height:92vh;cursor:default;border-radius:4px;box-shadow:0 12px 40px #0006}.lightbox-x{position:absolute;top:16px;right:20px;background:#ffffff26;color:#fff;border:none;cursor:pointer;width:40px;height:40px;border-radius:50%;font-size:24px;line-height:1}.lightbox-x:hover{background:#ffffff47}body{background:var(--bg)}.topbar{background:var(--panel)}.login-card{background:var(--panel);border:1px solid var(--border)}.tab.active{color:var(--green-dark)}.convo.active{background:#fdeef0}.convo:hover{background:#f9e6e9}.msg.outbound .bubble{background:#fae0e3}.msg.inbound .bubble{background:var(--panel);border:1px solid var(--border)}input:focus,textarea:focus,select:focus{outline:none}.unread-pill,.unread-badge,button.send-btn{background:var(--green);color:#fff}button.send-btn:hover:not(:disabled){background:var(--green-dark)}button.send-btn:disabled{opacity:.55}.filter-bar,.team-chat-header{background:#fbf5f5}.contact-media{padding-bottom:12px}@media (max-width: 720px){.contact-panel{width:100%;max-width:100%;box-shadow:none;border-left:none}}.contact-media-doc{gap:10px;padding:10px}.contact-media-doc-icon{width:32px;height:32px;border-radius:6px;background:#f0d8d8;color:var(--green-dark);display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:700;flex:0 0 auto}.contact-media-doc-body{flex:1;min-width:0;display:flex;flex-direction:column}.contact-media-doc-name{font-size:13px;color:#222;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.contact-media-doc-meta{font-size:11px;color:var(--muted);margin-top:1px}.contact-panel-head{display:flex;align-items:center;justify-content:space-between;padding-bottom:8px;border-bottom:1px solid var(--border);margin-bottom:8px;flex:0 0 auto}.contact-panel-head strong{font-size:15px}.contact-panel-x{background:transparent;border:none;cursor:pointer;font-size:24px;line-height:1;color:var(--muted);padding:0 6px;border-radius:6px}.contact-panel-x:hover{background:#f0d8d8;color:var(--green-dark)}.contact-panel-tabs{display:flex;gap:4px;background:#f5e3e5;border-radius:10px;padding:3px;margin-bottom:10px;flex:0 0 auto}.cp-tab{flex:1;background:transparent;border:none;padding:7px 10px;border-radius:8px;font-family:inherit;font-size:13px;font-weight:500;cursor:pointer;color:#6e5454;transition:background .12s,color .12s}.cp-tab:hover{color:var(--green-dark)}.cp-tab.on{background:#fff;color:var(--green-dark);font-weight:600;box-shadow:0 1px 3px #0000000f}.contact-panel-body{flex:1 1 auto;min-height:0;overflow-y:auto;padding-right:2px}.contact-panel-info{display:flex;flex-direction:column;gap:10px}.contact-panel{padding:14px 14px 14px 16px;gap:0}.thread-search{display:flex;align-items:center;gap:8px;padding:8px 12px;background:var(--panel);border-bottom:1px solid var(--border)}.thread-search-input{flex:1;padding:7px 10px;border:1px solid var(--border);border-radius:18px;font-family:inherit;font-size:13px;background:#fbf5f5;outline:none}.thread-search-input:focus{border-color:var(--green);background:#fff}.thread-search-count{flex:0 0 auto}.thread-search-x{background:transparent;border:none;cursor:pointer;font-size:18px;color:var(--muted);padding:2px 8px;border-radius:50%}.thread-search-x:hover{background:#f0d8d8;color:var(--green-dark)}.msg.match .bubble{box-shadow:0 0 0 2px #f0c75e}mark.search-hl{background:#ffe69b;color:#5a3b00;padding:0 1px;border-radius:2px}.thread-search-nav{background:transparent;border:1px solid var(--border);cursor:pointer;width:28px;height:28px;border-radius:50%;font-size:14px;color:#555;line-height:1;padding:0}.thread-search-nav:hover:not(:disabled){background:#f0d8d8;color:var(--green-dark)}.thread-search-nav:disabled{opacity:.4;cursor:not-allowed}.msg.match.current .bubble{box-shadow:0 0 0 3px #f0a000;transition:box-shadow .2s}@media (max-width: 720px){.react-bar>.react-btn:not(.react-btn-plus):not([title=İlet]){display:none}.react-bar>.react-btn-plus{font-size:0;width:32px;height:32px;background:#0000000a;border-radius:50%}.react-bar>.react-btn-plus:before{content:"😊";font-size:18px;line-height:1;display:inline-block}.react-bar>.react-btn-plus.on:before{content:"✕";font-size:16px;color:var(--green-dark)}.emoji-picker{position:fixed!important;bottom:0!important;left:0!important;right:0!important;top:auto!important;width:100%!important;max-width:100%!important;border-radius:14px 14px 0 0;padding:10px 10px 14px;grid-template-columns:repeat(8,1fr)!important;max-height:55vh;z-index:200;box-shadow:0 -8px 24px #0000002e}.emoji-cell{font-size:22px!important;width:100%!important;height:38px!important}.react-bar>.react-btn[title=İlet]{width:32px;height:32px;background:#0000000a;border-radius:50%}}.cmt-thread{display:flex;flex-direction:column;gap:6px}.cmt-replies{margin-left:28px;padding-left:14px;border-left:3px solid var(--border);display:flex;flex-direction:column;gap:6px;margin-top:4px}.cmt-card-reply{background:#fdf4f5;border:1px solid #f0d8d8}.cmt-card-reply .cmt-head strong{font-size:13px}.cmt-tag-ours{background:#f3e5f5;color:#6a1b9a;padding:1px 6px;border-radius:10px;font-size:10px}.cmt-card-reply .cmt-actions button{font-size:11px}@media (max-width: 720px){.cmt-replies{margin-left:16px;padding-left:10px}}.mobile-topbar{display:none}@media (max-width: 720px){.app{flex-direction:column}.mobile-topbar{display:flex;align-items:center;gap:10px;padding:8px 12px;background:var(--panel);border-bottom:1px solid var(--border);flex:0 0 auto;order:0}.mobile-topbar-brand{flex:0 0 auto;display:flex;align-items:center}.mobile-topbar-who{flex:1;min-width:0;display:flex;flex-direction:column;line-height:1.15}.mobile-topbar-name{font-size:13px;font-weight:600;color:#222;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mobile-topbar-role{font-size:11px}.mobile-topbar-btn{background:transparent;border:none;cursor:pointer;width:36px;height:36px;border-radius:8px;font-size:18px;line-height:1;display:flex;align-items:center;justify-content:center}.mobile-topbar-btn:hover{background:#ecdfdf}.sidenav-brand,.sidenav-avatar,.sidenav>.nav-icon:last-of-type,.sidenav>.nav-icon[title^="Bildirim sesi"]{display:none!important}.sidenav>.nav-icon[aria-label="Bildirim sesi"],.sidenav>.nav-icon[aria-label=Çıkış]{display:none!important}.sidenav-spacer{display:none}.sidenav-items{width:100%;justify-content:space-around}}.settings{display:flex;flex:1;min-height:0;background:var(--bg)}.settings-side{width:220px;flex:0 0 auto;background:var(--panel);border-right:1px solid var(--border);padding:14px 10px;display:flex;flex-direction:column;gap:6px}.settings-side-head{padding:4px 10px 12px;font-size:15px;border-bottom:1px solid var(--border);margin-bottom:6px}.settings-side-item{display:flex;align-items:center;gap:10px;background:transparent;border:none;cursor:pointer;padding:9px 12px;border-radius:8px;font-family:inherit;font-size:14px;color:#444;text-align:left}.settings-side-item:hover{background:#f5e1e3}.settings-side-item.on{background:var(--green);color:#fff}.settings-side-icon{font-size:17px}.settings-body{flex:1;min-width:0;overflow-y:auto;background:var(--bg)}@media (max-width: 720px){.settings{flex-direction:column}.settings-side{width:100%;border-right:none;border-bottom:1px solid var(--border);flex-direction:row;gap:4px;overflow-x:auto;padding:10px}.settings-side-head{display:none}.settings-side-item{flex:0 0 auto;padding:8px 12px}}.voice-btn{position:relative}.voice-btn.listening{background:#f5c0c4;color:var(--green-dark)}.voice-btn.listening:after{content:"";position:absolute;top:50%;left:50%;width:100%;height:100%;border-radius:50%;border:2px solid var(--green-dark);transform:translate(-50%,-50%);animation:voicePulse 1.2s ease-out infinite;pointer-events:none}@keyframes voicePulse{0%{opacity:.7;transform:translate(-50%,-50%) scale(.6)}to{opacity:0;transform:translate(-50%,-50%) scale(1.8)}}.assignee-pill{display:inline-flex;align-items:center;gap:4px;padding:4px 10px;border-radius:12px;background:#f5e1e3;color:var(--green-dark);font-size:12px;font-weight:500}.filter-bar .assignee-filter{width:100%;padding:7px 8px;border:1px solid var(--border);border-radius:6px;font-family:inherit;font-size:13px;background:#fff;outline:none}.filter-bar .assignee-filter:focus{border-color:var(--green)}.agent-pill{background:#e8f0fe;color:#1a5cba;border:1px solid #c6dbf7}.agent-pill-empty{background:#f1ebec;color:var(--muted);border:1px dashed #d8c5c8}@media (max-width: 720px){.thread-head-right .assignee-pill{padding:2px 8px;font-size:11px}.thread-head-right .link{font-size:12px;padding:2px 4px}}.catalog-tabs{display:flex;gap:6px;background:#f5e1e3;border-radius:10px;padding:4px;margin:0 14px 12px}.catalog-tabs .cp-tab{flex:1;background:transparent;border:none;padding:8px 12px;border-radius:8px;font-family:inherit;font-size:13px;font-weight:500;cursor:pointer;color:#6e5454}.catalog-tabs .cp-tab:hover{color:var(--green-dark)}.catalog-tabs .cp-tab.on{background:#fff;color:var(--green-dark);font-weight:600;box-shadow:0 1px 3px #0000000f}.local-tile{position:relative;padding:0;background:var(--panel);border:1px solid var(--border);border-radius:8px;display:flex;flex-direction:column}.local-tile-btn{width:100%;background:transparent;border:none;cursor:pointer;padding:0;display:flex;flex-direction:column}.local-tile-btn img{width:100%;aspect-ratio:1 / 1;object-fit:cover;display:block;border-radius:7px 7px 0 0}.local-tile-btn .pname{padding:6px 8px;font-size:12px;color:#222;text-align:center;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.local-tile-btn:hover img{filter:brightness(.96)}.local-tile-btn:disabled{opacity:.6;cursor:not-allowed}.local-tile-x{position:absolute;top:4px;right:4px;width:24px;height:24px;border-radius:50%;border:none;background:#0000008c;color:#fff;font-size:14px;line-height:1;cursor:pointer;display:flex;align-items:center;justify-content:center;opacity:0;transition:opacity .15s}.local-tile:hover .local-tile-x{opacity:1}.local-tile-x:hover{background:#c62828}.local-tile-x:disabled{opacity:.4;cursor:not-allowed}.local-search{flex:1;padding:8px 10px;border:1px solid var(--border);border-radius:6px;font-family:inherit;font-size:14px;background:#fff;outline:none}.local-search:focus{border-color:var(--green)}@media (max-width: 720px){.local-tile-x{opacity:1}}.local-tile-btn .pname{padding:8px;font-size:12px;color:#222;font-weight:500;text-align:center;display:block!important;line-height:1.3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-height:30px}